Repair and Refurbishment Manager

Date:  Nov 10, 2022
Division:  Plasma Control Technologies (40000002)
Location: 

Penang, MY

Requisition ID:  7506

The COMET Group is one of the world’s leading companies in optimizing its customers’ products and services by providing high-quality components, systems and services in the fields of x-ray, vacuum and RF technology.

COMET Plasma Control Technologies is a leading expert in RF power delivery and a global innovation partner of RF related businesses. Our customers are primarily manufacturers in the semiconductor and adjacent industries.

 

  1. Main Tasks and targets

         This Repair and Refurbishment role will be responsible for overall performance of RMA department. In this role, leading the         

         repair team to continuously improve performance, quality, schedule, and cost. This person will develop recommendations and     

         improvement opportunities using CIP tools and techniques as well as using knowledge and expertise of Repair and

         Refurbishment business.

 

  1. Tasks/Responsibility
    • Oversee RMA operations from inbound to outbound of the RMA
    • Plan and coordinate daily activities for the RMA and Refurbishment teams
    • Directs cost reduction and process improvement to ensure efficiency of RMA operations and cost effectiveness
    • Develop and implement data analysis tools to continuously improve performance of the Repair, and Refurbishment centers and cost reductions
    • Partner with Quality and Engineering teams to improve product quality 
    • Analyze RMA labor requirements, implementing appropriate capacity decisions
    • Manage all activities with customer service, quoting, materials, quality control, manufacturing, and shipping to ensure all returned material is received, identified, analyzed, troubleshoot, repaired, and returned to the customer in an effective and timely manner.
    • Goal of reducing the TAT of RMA’s
    • Define appropriate KPIs and metrics to measure and monitor the productivity performance of RMA operation as well as improvement of customer experience
    • Responsible for calculating and maintaining appropriate levels of inventory to support RMA business
    • Responsible for making sure that RMA team have all the knowledge, tools, and information that they need to ensure the task is done successfully
    • Coach employees to develop a motivated and effective team

 

  1. Working experience/technical skills/know how
    • Science or Engineering degree and extensive production manufacturing management experience/ knowledge, or equivalent work experience.
    • 5+ years of Service Management experience
    • Excellent track record delivering against targets and driving accountability
    • People Management and Conflict Management Skills
    • Resource & Capacity Planning
    • Strong planning and organizational skills and change management experience
    • Excellent business acumen with a strong working knowledge of Employment law and Health & Safety
    • Excellent knowledge of and experience driving Process Improvement approaches (Lean Manufacturing, Six Sigma, FPY, etc.)
    • Solid understanding of copy exact principles.
    • Able to speak and write English fluently and good technical communication skills.
    • Solid interpersonal skills related to dealing with suppliers.
    • SAP experience is a plus
  2. Personal skills (Leadership, social skills)
    • Strong leadership skills with a focus on team building
    • Solid understanding of Microsoft Word, Excel, and PowerPoint
    • Strong relationship building and influencing skills
    • Teamwork approach to work.  This includes working with Global and Local functions 
    • Good problem-solving skills
    • Creative and analytical skills
    • High integrity and discretion
    • Enjoys working with people
    • Strong organizational skills and detail-oriented mind-set, diligent and accurate while working under a time pressure.
    • Self-motivated and flexible individual able to function in a high energy, fast paced team environment with minimal direction

We will provide you with a multifaceted challenge in a successful Swiss company that continues to grow. You will work in a dynamic, international environment, collaborating with colleagues from all disciplines (from development to production to sales).

 

If you are interested in broadening your professional horizons, we look forward to receiving your complete online application with a letter of motivation, CV, testimonials and academic qualifications.

 

 

Data protection and confidentiality
We take data protection seriously. “COMET AG” and software partner SAP have taken the necessary organizational and technical measures to ensure the confidentiality of your application. All HR personnel and umantis employees have a duty to maintain confidentiality with respect to personal data as part of their employment contract. Automatic 128-bit encryption ensures that your data is transmitted securely. The processing of your data complies with general data security standards based on the latest technology