Customer Service Representative

Date:  May 10, 2022
Division:  Plasma Control Technologies (40000002)
Location: 

San Jose, US

Requisition ID:  5906

The COMET Group is a global leader in providing high-quality components, systems and services that optimize its customers' products and processes in the fields of X-ray-, vacuum- and radio frequency technology. As a trailblazing tech company, we contribute to more secure, efficient, and sustainable manufacturing, communication, and mobility.

 

The Division Plasma Control Technologies (PCT) is Comet’s largest division and a global leader in developing and producing high-performance Vacuum Capacitors, RF Matches and RF Generators for the semiconductor industry.

 

What will you do?

All Customer Service activities related to Comet’s customers, including but not limited to:

  • Issue quotes, in coordination with Lam / Applied Key Account Manager (KAM)as needed
  • Monitor and acknowledge customer demand signals using customer portals within the specified timeframe as defined in contract or SLA.
  • Respond to all Customer communication messages promptly
  • Own primary accountability for OTD performance >98% per customer contract, conducting weekly audits and report to KAMs and Quality
  • Process evaluation POs for demos and coordinate evaluation with Sales and engage with customer buyers to obtain payment at the end of the evaluation period
  • Manage expedite requests and coordinate expedite fees with account manager.
  • Assist with consignment forecasting, inventory, customer PO and release transactions with Sales; backup Sales/Operations with providing weekly forecast
  • Maintain Customer orders from entry in SAP to final goods delivery
  • Place and track factory orders with Comet locations worldwide to maximize OTD
  • Expedite Customer orders with Planning and other functions as needed
  • Manually maintain scheduled ship dates in SAP for intercompany POs and Sales Orders
  • Ensure proper shipments to Customers’ locations
  • Maintain customer portal with delivery data based on scheduled ship dates and factory of origin
  • Upload consignment deliveries into portal (AMAT only)
  • Enter consignment sales orders to fill consignment stock at customer
  • Generate credit/debit memo as required to reconcile payments and obtain appropriate approval based on value
  • Assist with consignment inventory physical counts, as needed, together with Consignment Program Manager
  • Assist in reconciling consignment inventory discrepancies with Consignment Program Manager.
  • Invoice all Customer deliveries daily for both standard orders and consignment consumption
  • Own resolution of order and delivery related Customer problems / escalation processes
  • Provide backup support for other CSRs during absence
  • Additional accounts and projects may be assigned, as required

 

 

 

Who are we looking for?

Education and further training, technical expertise, language skills

  • Bachelor of Arts or Bachelors of Science degree preferred
  •  Microsoft Outlook, SAP and Excel proficiency

 

 

Work experience

  • Minimum 5 years Customer Service experience
  • Customer portal management experience strongly preferred
  • 2 - 3 years of consignment inventory management experience preferred

 

Underlying functional work skills

  • Must be capable of thinking and acting independently with minimal supervision
  • Must be comfortable building and maintaining professional relationships with customers
  • Proven skills in ownership of what it takes to achieve strong Customer satisfaction results
  • Occasional travel may be required

 

 

Why join us?

  • Collaborate with diverse international colleagues from all over the world for a successful listed multinational company headquartered in Switzerland
  • Take on inspiring projects in a highly dynamic environment and thriving industry, which is growing globally in emerging and mature markets
  • Attractive training and career opportunities in our global locations, as well as flexible work arrangements


Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto