Technical Support Engineer

Date:  May 26, 2023
Division:  X-Ray Modules (40000001)

Shanghai, CN

Requisition ID:  7823
  • Analyze and solve engineering problems associated with the installation, start-up, and operation of relatively X-ray sub-systems, components and equipment, either in-house or on-site.
  • Analyze and perform repair work of customer returned failed products according to company repair procedure or know-how.
  • Organize and perform local training courses to customers or colleagues.
  • Perform X-ray NDT in-house application and implement as know-how documentation.
  • Assist and support sales team in carrying out technical assignments for market & sales department.
  • Direct efforts of assisting OEM customer engaged in installation or trouble shooting of X-ray sub-system and components.
  • Provide direct engineering advisory assistance to customer, and liaison within the company, on issues dealing with the products or related matters.
  • Log customer's services, complains or returns in database and track for the case closing.
  • Satisfied customer by service support and co-ordinate with sales department..