Technical Support Engineer
Date:
May 26, 2023
Division:
X-Ray Modules (40000001)
Location:
Shanghai, CN
Requisition ID:
7823
- Analyze and solve engineering problems associated with the installation, start-up, and operation of relatively X-ray sub-systems, components and equipment, either in-house or on-site.
- Analyze and perform repair work of customer returned failed products according to company repair procedure or know-how.
- Organize and perform local training courses to customers or colleagues.
- Perform X-ray NDT in-house application and implement as know-how documentation.
- Assist and support sales team in carrying out technical assignments for market & sales department.
- Direct efforts of assisting OEM customer engaged in installation or trouble shooting of X-ray sub-system and components.
- Provide direct engineering advisory assistance to customer, and liaison within the company, on issues dealing with the products or related matters.
- Log customer's services, complains or returns in database and track for the case closing.
- Satisfied customer by service support and co-ordinate with sales department..