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Analyze and solve engineering problems associated with the installation, start-up, and operation of relatively X-ray sub-systems, components and equipment, either in-house or on-site.
Analyze and perform repair work of customer returned failed products according to company repair procedure or know-how.
Organize and perform local training courses to customers or colleagues.
Perform X-ray NDT in-house application and implement as know-how documentation.
Assist and support sales team in carrying out technical assignments for market & sales department.
Direct efforts of assisting OEM customer engaged in installation or trouble shooting of X-ray sub-system and components.
Provide direct engineering advisory assistance to customer, and liaison within the company, on issues dealing with the products or related matters.
Log customer's services, complains or returns in database and track for the case closing.
Satisfied customer by service support and co-ordinate with sales department..
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